Data Deletion

This page explains how to disconnect your WhatsApp Business Account from Confirm It and how to ask us to delete the data we hold about you. It applies to our website, our dashboard and our Meta app, Confirm It.

1. Disconnect your WhatsApp Business Account

You can stop Confirm It from sending and receiving WhatsApp messages on your number at any time, in either of these ways:

• In Meta Business Suite, open Settings → Accounts → WhatsApp accounts, select your account, and remove Confirm It from its partners and connected apps.
• Email us and we will disconnect it for you (see section 3).

Once disconnected, we immediately stop using the access Meta granted us for your account. If you use the WhatsApp Business App on the same number, it keeps working as before.

2. What we delete

When you ask us to delete your data, we delete:

• The access token, WhatsApp Business Account ID and phone number ID Meta gave us when you connected.
• Your brand account, its settings and its dashboard login.
• Your customers' names, phone numbers, addresses and order details that your store sent us for confirmation.

We do not store the chat history of your WhatsApp Business App. Message templates we created on your WhatsApp Business Account belong to that account; you can delete them from WhatsApp Manager.

We may keep invoices and payment records for as long as the law requires us to. They are not used for anything else.

3. How to request deletion

Email info@confirmit-eg.com from the email address on your Confirm It account, with the subject "Data deletion request" and your brand name. We will confirm by email once your data has been deleted, within 30 days of your request.

4. Contact Us

If you have questions about this page or our Privacy Policy, contact us at info@confirmit-eg.com.